I am Christopher Welker
Name: Christopher Welker
Profile: IT Servant Leader
Email: contact@chriswelker.net
LinkedIn: www.linkedin.com/in/cwelker
Skills
About me
I am a servant leader with expertise in leadership development, IT operations, and project management. I am an experienced IT generalist with over 20 years in technology support, infrastructure, and team management.
I am certified professional (PMP, CISSP, CF-LSP) skilled in disaster response coordination, process improvement, and mentoring technical teams amoung other things.
I have proven my ability to lead cross-functional teams and manage complex technology deployments in enterprise environments.
Resume
Summary
Education
Master of Arts | Leadership
2018 - 2021
Azusa Pacific University, Azusa, CA
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Bachelor of Arts | Applied Studies
2011 - 2017
Azusa Pacific University Online University, Azusa, CA
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Certifications
- (ISC)2 - Certified Information Systems Security Professional (CISSP)
- Program Management Institute Project Management Professional (PMP)
- Six Sigma Green Belt Professional
- ITIL v3 Foundations
- Apple Certified Macintosh Technician
- CompTIA A+ Certified Professional
- CompTIA Network+ Certified Professional
- Microsoft Certified Technology Specialist
- HP Certified Technology Specialist
- Lego Serious Play - Certified Facilitator (CF-LSP)
- FCC Amateur Radio Operator, Extra Class License
Highlighted Professional Experience
California State Coordinator (Volunteer Position)
2025 - Present
Information Technology Disaster Resource Center (ITDRC), California
- Coordinate disaster response efforts for the state of California, with focus on Southern California region
- Track and organize disaster response initiatives and resource allocation.
- Participate in field operations including site assessment and physical asset deployment.
- Serve as primary liaison for ITDRC activities across the state.
Social Media Specialist (Contract)
2023 - 2024
Quadranet, Remote, California
- Developed and executed a comprehensive dual platform social media strategy focusing on LinkedIn and X (formally Twitter).
- Promoted deals and open positions, highlighted individual locations, among other posting strategies.
- Collaborated with VP of Marketing to provide a comprehensive understanding of social media engagement.
Operations Manager
2022 - 2025
Ingram Micro, Eastvale, California
Supervise team comprising SAP planners, SAP processors, and quality assurance associates while overseeing workflow, fostering clear communication, and setting priorities. Collaborate seamlessly with production manager, other site managers, program management office, technical teams, and warehouse operations team. Provide leadership to team of 12 associates with aim of achieving ambitious goals.
- Expanded team from 3 to 13 members, while fostering growth and enhanced operational capacity.
- Optimize process flows for expanded team and implement initial best practices.
- Onboarded second site operations team and manager.
- Unified operations across two sites to deliver consistent support and optimized processes irrespective of location.
Core Competencies
What I bring to the table
Leader Development
Identify, mentor, and coach emerging leaders, providing one-on-one guidance and structured development plans that accelerate career progression and prepare high-potential talent for senior roles
Change Management
Champion organizational change initiatives, manage stakeholder concerns and resistance through targeted engagement, resulting in faster time-to-value and sustained process improvements
Service Delivery Optimization
Optimizing service delivery processes, reducing operational delays, and improving customer satisfaction through systematic workflow analysis and process automation implementation
Process Planning
Develop strategic process planning frameworks, documenting and standardizing workflows across departments to eliminate inefficiencies, reduce cycle time , and establish consistent quality benchmarks
Process Automation
Optimize critical business processes through intelligent automation, integrating systems and eliminating manual handoffs that reduce cycle times and enhance customer experience
Business Continuity and Disaster Recovery Planning
Develop comprehensive business continuity and disaster recovery plans, establishing protocols, backup systems, and recovery procedures that ensure uptime and enable rapid restoration of critical operations afterdisruptions
Contact
Please reach out to me if you have any questions, or would like to learn more about me and how I can help your organization.